Reference CKG brief report to SAG 2
Submitted by Cynthia Johnson, UCI
Structure: co-chairs, with chairs rotating through two years, to provide continuity.
2013/14: Lynn Jones (UCB) / Cynthia Johnson (UCI)
2014/15: Cynthia Johnson (UCI)/ Allison Benedetti (UCLA)
2015/16: Allison Benedetti (UCLA) / TBD
Quarterly conference calls have been occurring regularly.
David Michalski (UCD) provided wiki space at PBWorks.com to which the members can post information. Examples of information posted:
- reference statistics information
- reference training plans
The CKG’s minutes are also posted on the CKG wiki at https://wiki.library.ucsf.edu/display/UCLCKG/Reference+CKG
Major areas of discussion in 2014/15
Reference statistics: what software does each campus use? What kinds of information does each campus collect? How is this information used? How does each campus count off-the-desk consultations (are they considered reference, for example).
- There are campuses interested in assessing quality. E.g. what is a quality reference transaction and are we providing it? There is also interest in tracking trends. Can we use tools like statistics to help track trends and ultimately improve services?
- Staffing models for reference desks: Who is using students (graduate and/or undergraduate) and what are their responsibilities for providing reference assistance?
- Reference training: how does each campus train new reference providers?
- Working with visitors at reference desks. Is this a problem? Do individual campuses have policies in place?
- Report from UCSC about a survey they are doing at their service points to try to better understand the complexity of the questions patrons ask.
Future topics may include:
- UCLA’s reports about the data they collect and what it tells them about using students at reference desks and the impact on consultations.
- UCSC will update us on their survey and on their application for ACRL’s Assessment in Action.
- UCI will update us on their assessment of their consultation service.