Reference CKG conference call on 2/12/2015

Attendees:

Cynthia Johnson (UCI), Allison Benedetti (UCLA), Gayatri Singh (UCSD), Deborah Kegel (UCSD), Elizabeth McMunn-Tetangco (UCM), Frank Gravier (UCSC)

Actions:

  • Each campus report via the listserv if they count one-on-one consultation as reference or instruction
  • Deborah will send out UCOP definitions for statistics.
  • Cynthia will email SAG 2 with questions about UCOP definitions and point out that if we want to do any systemwide analysis we all need to be very similar in what we collect. May also consult with the Statistics CKG.

 

  1. Review documentation we put on the wiki ( http://ucreferenceckg.pbworks.com/w/page/82607455/UC%20Reference%20CKG ) . Are there any questions we want to pose to each other, or to the group, based on the documentation provided about our different reference statistics and reference training programs?
    1. Cynthia will lead the discussion.
    2. 20 minutes.

Statistics

Cynthia’s question to Allison at UCLA: what number is being reported? (question based on historical knowledge that at one point UCLA recorded both “transaction” and “number of questions/transaction”). UCLA reports transactions for ARL; for internal purposes UCLA is tracking types of questions being asked.

Allison is particularly interested in understanding what we are doing at the Desk. What is a quality transaction? Very interested in tracking time spent.

In determining quality, concerns expressed about how much can we ask people when they come to the Desk? Also, how can we compare the data we are gathering from the desk with data we gather from QP? Our QP data is much more limited.

UCSD brought up LibAnalytics in Januar 2015; they have mapped the different types of questions on their forms to either “Reference” or “Directional.” They are interested in who is answering what, and don’t want student assistants answering reference questions.

Question from Allison to Gayatri/Deborah: are you using the data you gather for training? Answer: The goal is to use the data to help with training.

  1. How might the UC libraries want to compare reference practices and activities based on data?  
    1. Allison will lead the discussion.
    2. 30 minutes.

 

Discussion: can we track trends? Is anyone interested in this? Response to question about interest was sparse, but agreed that sampling across the campuses would be way to do this, rather than trying to get specific types of information for a full year.

Discovered through discussions that campuses may be counting “consultations” differently. UCSD has been counting them as instruction statistics. Other campuses count them as reference statistics.

Actions:

  • Each campus report via the listserv if they count one-on-one consultation as reference or instruction.
  • Deborah will send out UCOP definitions for statistics.
  • Cynthia will email SAG 2 with questions about UCOP definitions and point out that if we want to do any systemwide analysis we all need to be very similar in what we collect. May also consult with the Statistics CKG.

 

  1. Ideas for agenda topics for next conference call.
    1. Cynthia will lead the discussion.
    2. 5-10 minutes.
      1. How different campuses explain their services to visitors?
        1. Possibly share effective strategies for limiting the amount of time spent with visitors.
      2. Frank will report on UCSC’s READ scale project. (see http://readscale.org/ for more information about READ).