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Cause 2) If the user has already logged in at least once, the Space Administrator is searching for full name (first and last name) of the user.  If the user has not updated his/her profile and still has his/her last name as their Full Name, the user will not be found in searches that include the first name.  Sometimes, the user may have a middle name or initial as well.

Recommendation:  Try to search for the user's last name.  Or ask the user to update his/her profile name.

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Recommendation:  Ask the user to try to login to Wiki@UCSF.  Logging into wiki (via MyAccess or Single Sign On) the first time will auto-create the user's wiki account.  This will send the appropriate credentials of the user to confluence (the software application behind wiki) and establish the user's confluence userid.  After the initial login, the user is searchable by his/her last name.  This is the default Full Name that is set at initial login.  The user may edit his/her Full Name later by editing his/her profile.

Cause 2) On some occasion, if the user has a confluence userid established prior (using another last name for example), the Space Administrator may be searching for a name or an email address that is different from the user's name or email in his/her confluence profile. 

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