When giving an individual user permission to your space or adding a user to your group, sometimes a user cannot be found via the search function.
Cause 1) The user has never logged into Wiki@UCSF.
Recommendation: Ask the user to try to login to Wiki@UCSF. Logging into wiki (via MyAccess or Single Sign On) the first time will auto-create the user's wiki account. This will send the appropriate credentials of the user to Confluence (the software application behind wiki) and establish the user's confluence userid.
After the initial login, the user is searchable by their last name (if they logged in for the first time on or before 10/12/2022) or their full name (if they logged in for the first time after 10/12/2022). Please note that the user may edit his/her Full Name later by editing his/her profile to improve searchability.
If the last name is unique enough, the user may be found right away.
Cause 2) If the user has already logged in at least once, the Space Administrator is searching for full name (first and last name) of the user. If the user first logged into the system before 10/12/22 (when the system had a bug about saving the full name) and has not updated his/her profile and still has his/her last name as their name, the user will not be found in searches that include the first name. Sometimes, the user may even have a middle name or middle initial as well.
Recommendation: Try to search for the user's last name. Or ask the user to update his/her profile name (See Personal Settings under FAQs to update the user's profile).
Recommendation: Alternatively, instead of searching by name you can enter the user's confluence id which is derived from the user's SFID or '02' ID (if known by the Space Admin) in this format: 123456@ucsf.edu (use digits 3-8 of SFID: 021234569).
Cause 3) On some occasion, if the user has a confluence userid established prior (using another last name for example), the Space Administrator may be searching for a name or an email address that is different from the user's name or email in his/her confluence profile.
Recommendation: In this situation, ask the user to confirm his SFID or '02' ID and update his/her profile email address and full name, as appropriate.
Cause 1) The user has never logged into Wiki@UCSF.
Recommendation: Ask the user to try to login to Wiki@UCSF. Logging into wiki (via their campus' Single Sign On) the first time will auto-create the user's wiki account. This will send the appropriate credentials of the user to Confluence (the software application behind wiki) and establish the user's confluence userid. After the initial login, the user is searchable by his/her name.
Cause 2) On some occasion, if the user has a confluence userid established prior (using another last name for example), the Space Administrator may be searching for a name or an email address that is different from the user's name or email in his/her confluence profile.
Recommendation: In this situation, ask the user to confirm his campus/location single sign on and update his/her profile email address and full name, as appropriate.
