Where do I find out more information about RAE
The following site contains general information on the RAE service, how to get support and the applications published within the platform https://it.ucsf.edu/service/rae
Does RAE support copy and paste?
Yes. On Windows machines you can copy and paste as you would with any other applications (ctrl +c, ctrl +v). On a Mac you copy with command + c and paste in the Windows MyResearch application with ctrl + v.
Does RAE support printing.
Yes. When you print from your MyResearch applications it will list the printers your computer has access too. Note: If you are printing sensitive data this is up to you to secure as per the data use agreement.
How do I find applications I minimized on a Mac?
It's not in the most obvious place, but in the top right next to the clock are two little arrows. Click on that and a list of applications you have open is displayed.
How do I map my shared network drives to my Mac desktop/laptop?
On your Mac:
Launch Finder.
Select “Go” from the menu.
Select “Connect to server”
Specific share names and paths are supplied in the RAE Welcome letter when signed up
The direction of the "/" are important using a int he path "\" will not work on a Mac
Example
smb://ars-data-01.sde.net.ucsf.edu/MyResearchShared/<shared_drive_name>
This will prompt for a username and password.
Name must include the domain e.g. "campus" , "SOM", "UCSFMC" followed by the \
Enter your Active Directory credentials including the domain name (campus/ucfsm/som etc) followed by the backslash "\" and your account name.
Click "Connect"
How do I map my shared network drives on my Windows desktop/laptop?
Specific share names and paths are supplied in the RAE Welcome letter when signed up
Open Windows Explorer
Map a network drive
Specific share names and paths are supplied in the RAE Welcome letter when signed up
The direction of the "\" are important using a in the path "/" will not work on a Windows
You should see the following screen. Select an open drive letter such as "Z:" and then enter the folder name, which typically will appear as
\\ars-data-01.sde.net.ucsf.edu\MyResearchShared\DRIVENAME example of AWS Storage Gateway \\10.XX.XXX.XX\csg-file-001-b1-29-4-r-us-west-2.sec
where DRIVENAME is replaced with the specific network drive(s) for which you have privileges
Click Finish and you will be connected
Windows 10 users: Application refresh
This can happen when the MyResearch administrators update the application on the back end servers. Generally Windows updates the applications on you machine every day, but you can force this to happen sooner. To fix this perform the following actions.
Launch "RemoteApp and Desktop Connections" in the Control Panel
Select "View Details"
Select "Update Now"
Your can now use your applications as per normal.
Mac users - Application refresh
To refresh the applications displayed in the portal, hover over the "RAE" text in the top left corner of the Remote Desktop Client and click the circular arrows.
Refresh every few weeks to make sure you get new applications published by the RAE Engineering team
Windows 10 Connection issues
On occasion the odd Windows 10 machine will refuse to connect. To get this to work we need to change the registry
Add a registry entry under
HKCU\Software\Microsoft\Terminal Server Client as a DWORD(32bit) called RDGClientTransport with a value of 1
Need more help?
If you could not find a solution to you issues here, please raise a support ticket to our RAE support team. Fill out the survey
