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UX Team members

  • Michele Mizejewski — User Experience Designer
  • Anna VanderJagt — Service Designer
  • Rich Trott — Manager, Director of Technology Strategy and Services

Internal communication

  • Slack for day-to-day communication

  • Slack for video calls
  • Zoom or Slack for video meetings
  • Outlook Calendar for scheduling meetings
  • Email us at
  • Zendesk for internal support
  • Documentation locations
    • GitHub wiki for team and code documentation
    • UCSF Box for drafts, assets, archived materials, collaborative notes
    • UCSF Wiki for collaborative and public documentation
  • Library Staff blog Off the Shelf for sharing information and updates

UX Team documentation

UX Team Meeting Notes

UX Changelog (share link periodically in Slack #ux-service)

Web Presence Purpose and Guiding Principles

Learning Opportunities

Project Retrospectives

Library Help Center Categories and Content Owners

News Post Categories and Editors

News Editorial Calendar (Trello board)

Updating Web Content

Temporary Communications tasks as of August 2019

Digital Signage – How It Works

Digital Signage Rotation Calendar (Trello board)


  • We support a consistent, positive user experience while maintaining library branding and voice. 
  • We guide and maintain services, interfaces, and spaces with a focus on a positive experience at all touchpoints.
  • We assess usage and user feedback on an ongoing basis and make iterative changes to keep pace with user needs and expectations.
  • We gather requirements and facilitate adoption of tools that enable Library staff to better support our users.

UX Team Priorities

Brainstorming exercise

Projects overview (Trello board)

Ongoing core work overview (Trello board)

Latest internal updates

User Experience Team

A small team demands some overlap and a lot of collaboration.

User Experience Team diagram

User Experience Design Process

While cyclical, the design process is not always linear and stages can occur concurrently and be repeated iteratively. For example, updates to existing content may not require all steps and instead follow define > brainstorm > implement. Also, sometimes new content may circle through brainstorm > prototype > test more than once before launch.  MORE

User Experience Design Process diagram

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