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Welcome!

Thank you for serving as a recommender for one of our UCSF applicants! There are a few items to know when setting up your recommender account and completing your recommendation.

Recommender Account Set-up

If you haven't previously used UCSF's Graduate Division application system, you will first need to click the "Create Password URL" link in order to set up your password. Once the password is set up, you simply log in using the credential you just created.

This link to create your account is active only for 72 hours after the applicant initially sends the recommender request. Clicking on the link after the 72-hour window will result in you seeing an error. In this case, you must reach out to the applicant and ask them to resend the link. Once the applicant sends a new request, you will receive another email with a new account activation link. You can delete the previous email.

If the link in your email is not active/clickable, you will need to copy/paste the link into your browser. Please MAKE SURE to copy each character of the long URL, otherwise the link will not work, and you'll see an error message.

If you have previously used our application system to submit a recommendation, you will not see the "Create Password URL" option. Instead, you will simply log into the system using the credentials you set up previously.

Login Ghost Spaces

When you log into our application system, make certain that you do not add additional blank spaces either before or after your login credentials - we call these "ghost" spaces. Any ghost spaces will cause your login to fail.













In case you have forgotten your password, you can utilize the "Forgot Password" feature on the login screen.

Recommender Forgot Password


Sample Recommender Request Email

The image below shows an example of the message recommenders are sent from the application system. Please note your login username is the email address at which you received this request.

Sample Recommender Request Email

Submitting your Recommendation

UCSF's Graduate Division programs utilize two types of recommender forms with three options:

  1. a traditional uploader for which you can upload a PDF of your letter of recommendation
  2. a survey that you complete in lieu of submitting a recommendation letter
  3. the choice of completing the recommendation or uploading a recommendation

Our programs can select to use a combination of the options above.

Troubleshooting

Common Issues and Solutions
 My login credentials aren't working.

When you log into our application system, make certain that you do not add additional blank spaces either before or after your login credentials - we call these "ghost" spaces. Any ghost spaces will cause your login to fail.

 I need to upload a new recommendation. How do I do this?

Once you submit your recommendation, it becomes locked. However, you can contact the program administrator of the program to which the applicant is applying and request that they unsubmit your recommendation. Once unsubmitted, you can log in to upload a new letter or change your survey responses for those whose application is using this option.


For suggestions of items to add to this troubleshooting list, or to suggest additional user guide articles, please contact GraduateAdmissionSupport@ucsf.edu. When contacting us, please reference the page URL and any other relevant information.


Other labels used within the AMP User Guide